Last Updated: November 2025
1. Information We Collect
Fast Fix UAE collects personal information such as your full name, phone number, email address, service location, and appliance details when you book a service, fill out our contact form, call our helpline, or interact with our website in any way. We may also collect non-personal information such as browser type, IP address, device information, operating system, and usage patterns to improve website performance, functionality, and user experience. When you communicate with us via email, WhatsApp, or phone, we may retain these communications to enhance customer support, monitor service quality, and maintain accurate service records. Cookies and analytics tools may also be used to understand website traffic and user behavior, but this data cannot personally identify users unless voluntarily provided.
2. How We Use Your Information
The information we collect is used solely to provide, manage, and improve our appliance repair services. This includes confirming bookings, scheduling appointments, dispatching technicians, responding to inquiries, tracking service history, and maintaining high-quality customer support. We may also use limited data for internal analysis to enhance website functionality, optimize marketing efforts, evaluate service efficiency, and develop new offerings. Personal information is never used for fraudulent activity, unsolicited marketing without consent, or purposes that violate privacy laws or Google Ads policies.
3. Sharing of Information
Fast Fix UAE does not sell, rent, lease, or trade your personal information to any third party. Your information may only be shared with trusted team members, trained technicians, or service partners directly involved in delivering your requested service. All personnel are required to maintain strict confidentiality and use your data solely for service purposes. In rare circumstances, information may be disclosed to comply with legal obligations, court orders, or government requests, but only to the minimum extent required.
4. Data Security
All personal information is stored securely using industry-standard technical and administrative safeguards to prevent unauthorized access, misuse, alteration, or disclosure. While we implement strong security measures, no online system can guarantee complete protection of data. Customers are advised not to submit sensitive financial information through unsecured messaging platforms or forms. Our systems and protocols are regularly updated to ensure compliance with privacy laws and Google Ads requirements.
5. Communication and Marketing
By contacting Fast Fix UAE via our website, phone, or WhatsApp, you consent to receive service-related communications such as booking confirmations, appointment reminders, service updates, and limited surveys. Occasionally, we may send announcements about new services or promotions, but only with your consent. You may opt out of promotional communications at any time by contacting us via email at [email protected] or by calling +971523989670. All communications are professional, transparent, and intended solely to improve your service experience.
6. Third-Party Links and Services
Our website may include links to third-party websites such as Google Maps for location services or payment gateways for online transactions. We are not responsible for the privacy practices or content of these external sites, and we recommend reviewing their privacy policies before interacting with them. Any third-party integrations on our website are used strictly for legitimate business purposes and comply with applicable privacy regulations.
7. User Rights
You have the right to request access, correction, or deletion of your personal information held by Fast Fix UAE. You may also request information about how your data is processed, used, or shared. To exercise these rights, contact us via [email protected] or call +971523989670. We will respond to all requests in accordance with applicable laws and within a reasonable timeframe.
8. Retention of Data
Fast Fix UAE retains your personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Once data is no longer required, it is securely deleted or anonymized to prevent unauthorized access or misuse. Retention periods may vary depending on the type of data and legal requirements, but we always limit storage to what is strictly necessary for business and compliance purposes.
9. Changes to This Privacy Policy
Fast Fix UAE reserves the right to update, modify, or revise this Privacy Policy at any time. Any changes will be posted on this page with the updated “Last Updated” date. Users are encouraged to review this policy periodically to remain informed about how we protect personal information and ensure compliance with privacy laws and Google Ads requirements. Continued use of our website or services after changes constitutes acceptance of the revised Privacy Policy.
10. Contact Information
For any questions, concerns, or requests regarding this Privacy Policy, contact Fast Fix UAE via email at [email protected], call +971523989670, or visit our office at Corner 47 Algeria St, Mirdif, UAE, UAE. Our team is committed to ensuring your privacy and service experience are maintained at the highest standard.